Privacy Policy

1. Introduction & Scope of Policy

FaresLocator ("Company", "we", "us", or "our") is committed to protecting the privacy, security, and integrity of your personal and travel information. This Privacy Policy details our operational practices concerning the collection, storage, use, transmission, and disclosure of information gathered through www.fareslocator.com, mobile responsive interfaces, telephone reservations, and affiliated customer service channels.

By accessing our search tools, booking flights, or utilizing any FaresLocator travel services, you acknowledge and agree to the practices outlined in this policy. If you do not agree with any terms within this policy, please discontinue use of our site and services immediately.

2. Categories of Information We Collect

To search, reserve, issue, and manage airline tickets and related travel products, we collect various categories of traveler information:

3. How Your Information is Collected

• Direct Interaction: When you execute a search, submit a flight booking request, contact our 24/7 call center, register for price drop alerts, or complete customer feedback forms.
• Group or Third-Party Bookers: When another individual (such as a travel companion, employer, or corporate travel arranger) makes a flight reservation on your behalf.
• Automated Telemetry: Through cookies, web beacons, server log files, and analytical scripts during your interaction with our search platform.
• Airline & GDS Feeds: Through reservation updates, schedule alterations, or ticket status feeds transmitted by Global Distribution Systems (Amadeus, Sabre, Travelport).

4. How We Use Your Information

We process your information strictly for legitimate, contractual, and legal purposes, including:

• Booking Fulfillment & Ticketing: Securing reservation slots with airlines, processing e-tickets, and delivering confirmed flight itineraries and boarding passes.
• Customer Support & Concierge: Responding to traveler inquiries, managing flight modifications, handling cancellations, processing refund requests, and providing real-time flight status alerts.
• Payment Authorization & Fraud Prevention: Verifying cardholder legitimacy through Address Verification Services (AVS), 3D Secure verification, and monitoring to protect travelers from unauthorized credit card transactions.
• Legal & Regulatory Mandates: Complying with aviation security regulations, U.S. Transportation Security Administration (TSA) Secure Flight guidelines, Federal Aviation Administration (FAA) rules, and immigration declarations.
• Platform Optimization: Analyzing search trends, error logs, and user behavior to refine fare search speeds, page reliability, and site navigation.

5. Information Sharing & Third-Party Disclosures

We do not sell, rent, lease, or monetize your personal information to third-party data brokers or marketing firms. We disclose your data strictly to entities essential to fulfilling your travel arrangements:

• Airlines & Travel Suppliers: Operating and marketing carriers responsible for providing air transportation and passenger manifest logs.
• Global Distribution Systems (GDS): Platforms such as Amadeus, Sabre, and Travelport that transmit flight schedules, seat inventory, and ticket issuance commands.
• Payment Processors & Financial Institutions: Certified gateways (e.g., Square, PayPal, Stripe) for secure authorization and transaction settlement.
• Customer Support Vendors: Cloud telephony and ticketing tools utilized by our round-the-clock booking concierge.
• Government & Border Authorities: TSA, U.S. Customs and Border Protection (CBP), FAA, and court orders where disclosure is legally required by applicable law.

6. Cookies & Tracking Technologies

FaresLocator utilizes session cookies, persistent cookies, and analytical pixels to enhance your browsing experience. These technologies allow us to remember recent flight search parameters, maintain your reservation checkout state, and measure user traffic patterns.

You may configure your browser settings to reject cookies or prompt you before accepting a cookie. Please be aware that disabling essential cookies may impact the availability and performance of flight search engines and checkout workflows.

7. Data Security & Encryption Standards

We implement rigorous physical, administrative, and technological defenses designed to protect your personal and payment records:

8. Data Retention & Storage

We retain your personal details and booking history only for as long as necessary to fulfill the purposes for which it was collected, resolve customer disputes, fulfill airline warranty terms, and satisfy statutory tax, accounting, and aviation regulatory requirements (typically up to seven years for financial and billing records). Following this period, records are securely deleted or pseudonymized.

9. Your Privacy Rights (GDPR, CCPA & CPRA)

Depending on your state or national residency, you hold specific legal rights concerning your personal information:

• Right to Know & Access: You can request a summary of the personal information categories we possess regarding you.
• Right to Rectification: You may request corrections to inaccurate or incomplete traveler contact records.
• Right to Deletion: You can request the removal of your personal data, subject to airline and legal retention obligations.
• Right to Opt-Out: You may unsubscribe from marketing newsletters at any time via the one-click unsubscribe link.
• Right to Non-Discrimination: We do not discriminate against travelers who exercise their statutory privacy rights.

To submit a verified privacy request, please email our data privacy team at support@fareslocator.com. We respond to all verified inquiries within 30 days.

10. Children's Online Privacy Protection

Our website is not targeted to minors under the age of 13. When child passenger tickets are booked on FaresLocator, that information must be provided exclusively by an adult parent, legal guardian, or authorized representative for the explicit purpose of airline reservation compliance. We do not knowingly collect personal information directly from children under 13.

11. International Data Transfers

Because flight itineraries frequently traverse national boundaries, your passenger data may be transmitted to, stored in, and processed within the United States or other foreign jurisdictions where partner carriers, airport handling operators, and distribution servers are located. By completing an international reservation, you consent to these required operational data transfers.

12. Changes & Amendments to This Policy

FaresLocator reserves the right to amend, revise, or update this Privacy Policy at any time to reflect advancements in technology, airline industry rules, or regulatory updates. Any revisions become effective immediately upon posting to this URL. The "Effective Date" at the top reflects the latest revision.